pk635 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pk635 ("pk635", "we", "us", "our") collects, uses, stores, shares, and protects personal data about users ("you", "your") of the pk635 website and mobile application (collectively, the "Platform").

By registering for a pk635 account, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy. This Policy forms part of and should be read alongside the pk635 Terms & Conditions.

pk635 acts as the data controller in respect of personal data processed under this Policy. We are committed to handling your data responsibly, transparently, and in accordance with applicable data protection principles.

2. Personal Data We Collect

pk635 collects the following categories of personal data:

2.1 Identity & Contact Data

• Full name as it appears on your CNIC or other government-issued identification.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Mobile phone number (including your JazzCash or Easypaisa registered number where applicable).
• Email address.
• Residential address (city, province — e.g., Karachi, Lahore, Islamabad, Rawalpindi).
• Copy of government-issued identification (CNIC, passport) where required for KYC verification.

2.2 Financial Data

• Payment method details (JazzCash account, Easypaisa account, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or USDT wallet address) — stored only to the extent necessary to process transactions.
• Deposit and withdrawal transaction records.
• PKR wallet balance history.

2.3 Technical & Usage Data

• IP address and approximate geolocation.
• Device type, operating system, and browser information.
• Login timestamps and session duration.
• Pages visited, games played, bets placed, and interaction data within the Platform.
• Cookies and similar tracking technologies (see Section 8).

2.4 Communications Data

• Records of your communications with pk635 support, including live chat transcripts and emails.
• Responses to surveys or feedback requests.

3. How We Collect Personal Data

pk635 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification and fraud prevention agencies; payment processors including JazzCash and Easypaisa; and publicly available sanctions and PEP databases.

4. How We Use Your Personal Data

pk635 uses your personal data for the following purposes:

• To create and manage your pk635 account and verify your identity and age.
• To process deposits, withdrawals, and other financial transactions in PKR.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) and know-your-customer (KYC) requirements.
• To provide customer support and respond to your queries.
• To send you account-related notifications (e.g., deposit confirmations, security alerts).
• To send you promotional communications about pk635 offers, subject to your marketing preferences (you may opt out at any time).
• To personalise your experience on the Platform, including game recommendations and bonus offers.
• To operate and improve the Platform, including security testing, performance optimisation, and feature development.
• To enforce the pk635 Terms & Conditions and this Policy.

5. Legal Basis for Processing

pk635 processes your personal data under the following legal bases:

• Contract performance: Processing necessary to operate your pk635 account and provide the services described in the Terms & Conditions.
• Legal obligation: Processing required to comply with AML, KYC, sanctions screening, and other applicable legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and business analytics, where these interests are not overridden by your data rights.
• Consent: Marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

6. Data Sharing & Disclosure

pk635 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT infrastructure providers, solely for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game providers: Software providers whose games are available on pk635, to the extent necessary to facilitate game access and resolve disputes.
• IT and security service providers: Cloud hosting, cybersecurity, and platform analytics vendors operating under strict data processing agreements.
• Regulatory authorities and law enforcement: Where required by applicable law, court order, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Data Retention

pk635 retains your personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years from the date of account closure or the last transaction, in accordance with AML regulatory requirements.
• Customer support communications are retained for two (2) years.
• Technical and usage data may be retained in aggregated, anonymised form indefinitely for analytical purposes.

Upon expiry of the applicable retention period, pk635 will securely delete or anonymise your personal data.

8. Cookies & Tracking Technologies

pk635 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Required for the Platform to function — session management, login authentication, and security. These cannot be disabled.
• Analytics cookies: Used to understand how players interact with pk635, which games are most popular, and where technical issues arise. Data is aggregated and anonymised where possible.
• Preference cookies: Remember your settings and preferences (e.g., language, display options) to personalise your experience.
• Marketing cookies: Used to deliver relevant pk635 promotions and measure campaign effectiveness, subject to your consent.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core pk635 Platform but may limit certain features.

9. Data Security

pk635 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• TLS/SSL encryption for all data transmitted between your device and the pk635 Platform.
• Salted password hashing — your pk635 account password is never stored in plain text.
• Restricted access to personal data — only employees with a legitimate business need can access specific categories of data.
• Regular security audits and penetration testing of the Platform infrastructure.
• Suspicious login detection — unusual login activity triggers additional verification steps before access is granted.

10. Your Data Rights

Subject to applicable law, you may hold the following rights in respect of your personal data held by pk635:

• Right of access: Request a copy of the personal data pk635 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where there is no compelling reason for continued processing (subject to our legal retention obligations).
• Right to restriction: Request that pk635 restrict processing of your data in certain circumstances.
• Right to data portability: Request transfer of your data to another controller in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact pk635 at [email protected]. We will respond within thirty (30) days. Identity verification may be required before we can action your request.

11. Children's Privacy

The pk635 Platform is strictly for adults aged 18 and over. pk635 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data to us, we will immediately suspend the associated account, delete the data, and return any funds in accordance with our Responsible Gaming policy.

If you believe a minor has registered on pk635, please contact us immediately at [email protected].

12. International Data Transfers

Your personal data may be transferred to and processed in countries other than Pakistan, including where our service providers and game provider partners are located. Where such transfers occur, pk635 ensures that adequate safeguards are in place — such as standard contractual clauses or equivalent data protection frameworks — to protect your data to a standard equivalent to that described in this Policy.

13. Third-Party Links

The pk635 Platform may contain links to third-party websites or services. This Policy applies only to pk635 and does not cover how third parties handle your data. pk635 is not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policies of any external service before providing your personal data.

14. Changes to This Policy

pk635 may update this Privacy Policy from time to time to reflect changes in our data practices, the Platform, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-Platform notice. Your continued use of the pk635 Platform following any changes constitutes your acceptance of the updated Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pk635 holds about you, please contact our data team:

• Email: [email protected]
• Live Chat: Available 24/7 via the pk635 Platform
• Response Time: Under 2 hours for support queries; up to 30 days for formal data rights requests

For responsible gaming related concerns, please visit the Responsible Gaming page. For full platform rules, see our Terms & Conditions.